![]() ![]() Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance ![]() Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management Uses all operational tools to plan for and achieve operational excellence in the store. Solicits customer feedback to understand customer needs and the needs of the local community Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goalsĮnsures adherence to applicable wage and hour laws for nonexempt partners and minors Provides coaching and direction to the store team to take action and to achieve operational goals. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store teamĭisplays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer serviceĭrives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
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